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How to submit a bug report |
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Written by causticmuse
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Monday, 07 November 2005 |
If you run into a technical error on the site, please do the following:
1. Try clearing your browser cache and cookies if your issue is related
to the site not "remembering" your login. (See how to do this in Internet Explorer.) Also, there are known
issues using Mambo (the content management system that runs Pink
Dumbbells) with the Safari and Mozilla web browsers. Internet Explorer
is recommended if you
have the "Help! I can't click on any Submit buttons!" problem
using either of those two browsers.
2. Search the forum's "Suggestions and Bugs" and "FAQ" areas FIRST to see if a solution has already been posted.
3. If you do not see your specific bug addressed, THEN post a new bug report in the "Suggestions and Bugs" area of the forum. If your issue is account-related, and you'd prefer not to discuss it in public, send Maggie (causticmuse) a private message with your problem.
4. In your bug report, please include the following information:
- Description of the bug/error and the the exact circumstances
under which it occurred (Ex: "I get an error when I try to submit a new
blog post, but only when I include an image link in my post.")
- Any error messages shown by the browser
- Type and version of web browser you were using
5. Please be as thorough as you can in describing how you got the error
to occur so I can attempt to reproduce it on my end. If I can't
reproduce the error, I cannot get the information I need to fix
it.
Thanks for helping me make the bug reporting process more efficient.
~ Maggie
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Last Updated ( Monday, 07 November 2005 )
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